1. Replacement of unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.
2. . If the item was defective, customer shall inform PayRemit within 7 days. Kindly send us an email at customerexperience@payremit.com and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter. In case customer informed PayRemit later than 7 days, the concern will still be investigated but item replacement will be under manufacturer’s /suppliers disposition.
3. Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, with original copy of Sales Invoice. Shipping and handling charges are non-refundable. PayRemit may charge administrative and handling charges depending on the circumstances of the return.
4. Here are the list of reasons why customers can return their purchased product:
   1. Wrong Item Delivered - item(s) received by the customer is not the same product he/she ordered.
   2. Damaged Item - item(s) received by the customer may have dents, scratches or any issues that relates to cosmetics quality.
   3. Defective item - item(s) received by the customer is not working properly or it has “Factory Defect”.
   4. Missing Accessories/Item - Some parts or bundles of the order is missing.

• PayRemit may accept returns of defective units if upon evaluation such unit:

a) Has met the required unit conditions,

b) Has a proof of purchase, and;

c) Was returned within the qualified period.

• Countdown of allowable return period shall start once customer has gained physical possession of the item (i.e. date of pickup or delivery).
• Returns shall have the approval of the authorized person, based on the returned unit’s condition and cutoff period.
• In order of priority, only the following documents are considered as valid proof of purchase:

a) Original Sales Invoice

b) Photocopy SI, with accompanying valid ID matching the name in the SI. Customer should sign on the actual photocopy beside the ID

c) Certificate of Purchase

PayRemit Supplier shall replace defective units under the following conditions:

1. A valid copy of the corresponding Sales Invoice/is produced by the customer.Customer shall surrender the SI if such contains only the defective unit being returned. Otherwise, customer may keep the SI.
2. Defect is not caused by customer.
3. A Service Report from the brand’s service center confirming the defect.
4. Items must not have any cosmetic flaw outside the effect of probable defect.
5. All slightly used items are sold “as is” and "with all faults" and are not eligible for return or refund.

Refund Policy

All refunds shall be made via the original payment mechanism and to the person who made the original payment. PayRemit will also verify with customer where it will be transferred/deposited. The options shall be as follows:

Bank Transfer

Payment Centers

Also, all refunds will be deducted with handling and shipping fee incurred on the transaction.

PayRemit offers no guarantee on the timeliness of the refunds. The processing of payment may take time depending on the guidelines provided by the respective banks and/or payment provider’s internal processing guidelines. All refunds are conditional upon PayRemit and it’s affiliates acceptance of a valid return of the item.

PayRemit reserves the right to modify the mechanism of processing refunds at any time without notice. PayRemit will not provide you a refund for certain goods which by nature cannot be returned.