RETURN AND EXCHANGE POLICY
1. Replacement of unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.
2. If the item was defective, customer shall inform abenson,com within 7 days. Kindly send us an email at customerservice@abenson.com and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter. In case customer informed abenson.com later than 7 days, the concern will still be investigated but item replacement will be under manufacturer’s disposition.
3. Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, with original copy of Sales Invoice. Shipping and handling charges are non-refundable. Abenson may charge administrative and handling charges depending on the circumstances of the return.
4. Here are the list of reasons why customers can return their purchased product:
- Item not as advertised - item(s) received is not as expected based on website purchase.
- Wrong Item Delivered - item(s) received by the customer is not the same product he/she ordered.
- Damaged Item - item(s) received by the customer may have dents, scratches or any issues that relates to cosmetics quality.
- Defective item - item(s) received by the customer is not working properly or it has “Factory Defect”.
- Missing Accessories/Item - Some parts or bundles of the order is missing.
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SHIPPING AND DELIVERY PROCEDURES
1.Delivery and shipment of orders within the Philippines shall be handled by abenson.com or its affiliate companies or parties as long as destination is covered by its delivery network. Delivery of the products shall be made to the address you specify in your Order.
2.Shipping and Packing charges shall be as set out in the Order.
3.Orders are normally dispatched on the third day after the order was accepted; delivery lead time are as follows:
a) 1 - 3 working days within Metro Manila
b) 5 - 7 working days for Luzon Area
c) 8 - 13 days for Visayas and Mindanao
4.Upon delivery of item, the cardholder should present the following:
a) Confirmation letter
b) Valid ID with photo and signature. (Please refer to acceptable valid ID listed under Order Requirements)
5.In the absence of the cardholder, an authorized representative may receive the product provided the following will be presented:
a) Confirmation letter
b) Signed authorization letter from cardholder
c) Clear copy of cardholder’s valid ID with photo and signature
d) Clear copy of representative’s valid ID with photo and signature
6.Please observe the guidelines upon delivery which was mentioned above as there will be no release of item without the confirmation letter, valid ID of cardholder, signed authorization letter, if applicable and copy of representative’s valid ID, if applicable.
7.Abenson shall not be held liable for non-delivery of product due to the following circumstances beyond Abenson.com’s control and its affiliate partners:
a) Unavailability of cardholder or authorized representative
b) Incomplete or incorrect address.
Abenson reserves the right to charge additional delivery fee/s after the first unsuccessful delivery attempt due to unavailability of the receiver. Abenson shall wait for customer’s/cardholder’s advice before proceeding to the delivery attempt. If delivery failed on the third attempt, the transaction shall be deemed terminated. Delivery fees and other payments made shall be forfeited.
8. You acknowledge that delivery of the Products is subject to availability of the Products but you acknowledge that while stock information on the site is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product is delayed, abenson.com will inform you accordingly via e-mail and your Product will be dispatched as soon as it becomes available. The time for delivery shall not be of the essence, and abenson.com (nor any of its affiliates) shall not be liable for any delay in delivery whatsoever caused. In the event you do not receive the Product by the projected delivery date and provided that you inform abenson.com within 3 day immediately from such projected delivery date, abenson.com will try to locate and deliver the Product. If abenson.com does not hear from you within 3 days from such projected delivery date, you shall be deemed to have received the Product subject to your rights under Philippine law.
- +63 999 990 6131
- abenson@abenson.com